Refund Policy

Last updated: May 27, 2026

Refund Policy – RishtaProfile.com

 

Effective Date: 14 April 2026

 

At RishtaProfile.com, we strive to provide reliable and high-quality matrimonial services to help users connect with suitable matches. This Refund Policy outlines the terms related to payments, cancellations, and refunds for any paid services offered on our platform.

 

By purchasing any paid service on RishtaProfile.com, you agree to this Refund Policy.

 

1. General Refund Policy

All payments made on RishtaProfile.com are non-refundable, except in limited circumstances outlined below.

This applies to all paid services, including:

 

  • Contact Detail Unlock Services 
  • Create Digital Biodata
  • Profile Highlighting or Boosting 
  • Featured Listing Services 
  • Promotional Upgrade Packages 

 

2. Eligible Refund Situations

Refunds may be considered only under the following conditions:

 

  • Payment was successfully deducted, but the service was not activated 
  • User contact details found false 
  • A duplicate payment was made unintentionally 
  • A technical error occurred on our system 
  • Transaction failed but the amount was still deducted 
  •  

Approved refunds will be processed within 5–10 business days.

 

3. Non-Refundable Situations

❌ Refunds will not be provided in the following cases:

 

  • Change of mind after purchase 
  • No suitable matches found 
  • Lack of response from contacted members 
  • Dissatisfaction with profile visibility or reach 
  • Account suspension due to policy violations 
  • Voluntary account deletion after purchase 
  • Services that have already been activated and used 
  •  

Note: Matrimonial outcomes depend on individual compatibility and user participation. Therefore, results cannot be guaranteed.

 

4. Subscription Cancellation

 Users may cancel premium services at any time. However:

  • Cancellation will stop future billing only 
  • The current active subscription will remain valid until its expiry 
  • No partial refunds will be issued for unused periods 

 

5. Duplicate Transactions

If a duplicate payment occurs:

 

  • It must be reported within 48 hours of the transaction 
  • After verification, the refund will be processed to the original payment method 

 

6. Refund Processing Time

⏳ Approved refunds are processed:

 

  • Within 5–10 business days 
  • Via the original payment method 
  •  
  • Subject to bank or payment gateway processing timelines 

 

7. Account Suspension Cases

No refund will be issued if an account is suspended due to:

 

  • Submission of false or misleading information 
  • Misuse of the platform 
  • Harassment or user complaints 
  • Fraudulent or suspicious activity 
  • Violation of Terms & Conditions 

 

8. Contact for Refund Requests

To request a refund, please contact:

 

Please include the following details in your request:

 

  • Registered Email ID 
  • User ID
  • Transaction ID 
  • Payment Date 
  • Reason for Refund Request 
  •  

Our support team will review your request and respond within a reasonable timeframe.

 

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